Questions,
answered.

We primarily ship within the UK and Ireland, wherever Royal Mail delivers. We also ship anywhere in the EU, though delivery times will vary depending on your country. Once we ship your order, you can track it through the tracking number provided in your email.

Within the UK, orders go by Royal Mail Tracked and arrive in 2–3 working days, including our 1-day processing time. Tracked 24 is available as a paid upgrade at checkout. For EU destinations, delivery times will vary by country.

Yes! Spend £30 or more and your order ships free via Royal Mail Tracked 48 — applied automatically at checkout, no code needed. If you prefer Royal Mail Tracked 24 (next business day), you can select that as a paid upgrade at checkout for £3.60. Free shipping applies to Tracked 48 only.

Yes! As soon as your order leaves our facility, you'll receive a tracking number via email. You can use this to track your package throughout its journey to you.

Not all of our teas are certified organic, but they are all natural—meaning they contain no artificial flavoring or ingredients. The teas that are certified organic will be clearly specified in the product descriptions. If you'd like a list of our certified organic teas, feel free to send us an email and we'll be happy to provide it.

Some of our teas contain caffeine, yes. All black and green teas naturally contain caffeine. We also offer a decaf black tea, though it still contains a small amount of caffeine (it's impossible to remove it completely). If you're looking for a completely caffeine-free option, check out our herbal teas. Every product page also includes a caffeine meter so you know exactly what to expect.

Yes! All of our products are gluten-free and vegan.

The best way to store tea is in a sealed jar or container, kept in a cool, moderate-temperature place away from direct sunlight. For best results, use a colored glass jar—like amber or black glass—to block out light. This will help preserve the flavor and quality of your tea for as long as possible.

Our guideline is a minimum 2-year shelf life, and that's the standard we follow. But honestly? In our personal tea cabinet at home, we have teas that are 5+ years old. If you store them properly, they'll stay good for a long time.

You can find detailed steeping instructions on each product page. We also have a comprehensive Steep Guide that walks you through the perfect brewing process for every type of tea.

Absolutely! Cold brewing is incredible, and we highly recommend it. For the best cold brew, add a tablespoon of tea to room-temperature water in a glass or container, then place it in the fridge overnight. In the morning, strain and enjoy! Your cold brew will keep well in the fridge for 3 to 5 days. If you're short on time, steep it at room temperature for at least 3 hours, then pop it in the fridge, strain, and enjoy. It's a subtle, different experience with tea—but absolutely incredible.

Every product page indicates how many cups you can expect. Generally, a craft pouch makes about 40 cups, and a black glass jar makes about 25 cups. Really great value for money!

Please see our Return Policy page for full details.

Please see our Exchange Policy page for full details.

Absolutely! We have an incredible wholesale package available. If you're interested, please get in touch with us through our Wholesale Contact Form.

This is handled on a case-by-case basis. We make our wholesale program as accessible as possible, and we have different minimum order quantities depending on whether you're interested in bulk loose leaf for service by the cup, or retail products for resale purposes. If you're interested, please let us know!

Absolutely not! You can check out as a guest. However, if you want to set up a subscription or keep track of your purchase history, we encourage you to create an account so everything's in one place.

If you need to cancel or modify your order, please get in touch with us as soon as possible at hello@niabotanica.com. Let us know the reason for the change, and we'll handle it on a case-by-case basis.

We don't offer gift wrapping, but we can include a special handwritten note if you'd like! If your order is a gift, simply tick the "This is a gift" box at checkout and type your note in the space provided (keep it short and sweet—there's a character limit). We'll take care of the rest.