Shipping and Returns
SHIPPING RATES
48 HR TRACKED UK
Delivery Charge: £3.40
Order Total: Any
Additional Info: 2-3 Working days with tracking number to follow.
24 HR TRACKED uK
Delivery Charge: £4.10
Order Total: Any
Additional Info: 1-2 Working days with tracking number to follow.
FREE 48 HR TRACKED uk
Delivery Charge: FREE
Order Total: For orders over £30. Just enter code: 30 at checkout
Additional Info: 2-3 Working days with tracking number to follow.
FAQs
where do you ship to?
We ship anywhere in the UK!
Currently, we ship anywhere in the United Kingdom with Royal Mail- look above for shipping rates to choose from, we also offer free shipping in the UK for orders +£30!
How long until i get my order?
UK
For all orders placed before 12pm (GMT), the order will be shipped according to the service paid for. We offer 24 hr and 48 hr tracked delivery. If there are any unusual delays, our team will notify you through email.
Do you offer international shipping?
If you are trying to order from outside the UK, please get in touch at mahin@niabotanica.com and we will assist you. We use suitable couriers for International Shipping depending on the country in question. We work out the most cost efficient and reliable solution for your package.
What is your return policy?
Nia wants you to be happy and satisfied with the money you’ve spent with us. Please notify us with 14 days of receiving your order if there are any issues through email: mahin@niabotanica.com
Due to the fact that this is a consumable product, we can not take the product back in case there is any contamination. But we are happy to offer you a store credit for any product you are not satisfied with. Quality and satisfaction are of utmost importance to us.
how do you ship the calligraphy?
The calligraphy orders are packed and shipped by Al-Safaa as they ensure the quality and framing of the calligraphy pieces is precise and up to the artist’s standards. The calligraphy is shipped separately. If you also have tea in your order, the tea will be shipped by Nia. This meaning you will receive two separate parcels.
what do you ship the teas in?
For orders all of our order we ship in small mailer cardboard boxes to ensure product is transported safely and neatly to you!